Refund and Returns Policy

The Azari Collection is referred to as the supplier in the terms listed below:

REFUND & RETURN POLICY

This Refund & Return Policy governs all purchases made online via our platform at theazaricollection.co.za

The Azari Collection (referred to as “the Supplier”, “we”, “us”, or “our”) is dedicated to providing high-quality jewellery and exceptional service. This policy is structured to comply fully with the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) within the Republic of South Africa, while establishing clear boundaries to protect our business operations.

1. STATUTORY ONLINE COOLING-OFF PERIOD (CHANGE OF MIND)

In accordance with Section 44 of ECTA, you are entitled to a 7-day cooling-off period for any standard product purchased on our website. You may cancel your purchase and request a return for any reason within 7 days of receiving the item, subject to the following strict conditions:

• Eligibility Requirements: To qualify for a change-of-mind return, the item must be in its original, pristine condition—completely unworn, unused, unaltered, undamaged, with all original tags attached, and safely housed in its original, undamaged branded boxes or pouches. You must provide the original receipt or valid digital proof of purchase.
• Return Shipping Costs: The direct cost, logistics, and risk of returning the goods to our storefront are entirely the responsibility of the consumer. We recommend utilizing a secure, trackable service (such as The Courier Guy). We accept no liability for return packages lost or damaged in transit.

Strict Exclusions from the 7-Day Cooling-Off Period:

• Hygiene-Sensitive Items (Earrings & Piercings): For public health, hygiene, and safety reasons, earrings and any body piercings (including but not limited to belly rings, nose rings, and studs) cannot be returned or exchanged for a change of mind.
• Special and Customised Orders: Any item that has been specially designed, custom-manufactured, or physically altered (such as ring resizing or watch strap adjustments) to your specifications cannot be returned or cancelled for a change of mind.

2. CANCELLATION OF ORDERS PRIOR TO DELIVERY

You have the right to cancel a standard online order at any time before taking physical possession of the goods.

• Standard Cancellation Fee: Unless the cancellation is due to the documented death or hospitalisation of the consumer for whom the order was intended, we reserve the right to charge a reasonable cancellation fee to cover the transactional administrative costs and procurement expenses incurred.
• Special/Custom Orders: If an item is a special order designed and manufactured to your unique specifications, you do not have the right to arbitrarily cancel the order once production or specialized material sourcing has commenced. In the event of an attempted cancellation of a special order, the Supplier reserves the right to retain all deposits and recover all losses and manufacturing costs from the consumer.

3. IMPLIED WARRANTY FOR DEFECTIVE GOODS (6-MONTH WINDOW)

In terms of Section 56 of the CPA, all goods supplied carry an implied statutory warranty of quality for a period of 6 months from the date of delivery.

• The Consumer’s Right: If a product is found to be genuinely defective, failing, or unsafe within this 6-month window, you have the right to request that the item be Repaired, Replaced, or Fully Refunded.
• Exclusion of Wear and Tear: This warranty strictly covers inherent manufacturing defects. It does not apply to damage resulting from alteration, physical abuse, customer negligence, accidental damage, chemical exposure, or normal wear and tear.
• Jewellery Contextual Clarification & Plating Disclaimer: In accordance with industry standards, the primary purpose of jewellery is personal adornment. No warranty or guarantee is provided against normal wear and tear or improper product care, including but not limited to:
• Fine chains breaking due to catching, pulling, or tugging.
• Natural surface scratches or dents accumulated during daily wear.
• The natural fading, tarnishing, or wearing away of surface platings or finishes over time. This includes Gold Plated or Rose Gold Plated layers on 925 sterling silver items, as well as plated stainless steel jewellery. Plated finishes are highly sensitive to user care and can easily become compromised, damaged, or discoloured through wrong use or contact with harsh substances, including but not limited to body oils, skin acidity, sweat, water exposure, soaps, perfumes, cosmetic lotions, or cleaning chemicals.

4. COURIER DAMAGE AND INITIAL DELIVERY INSPECTION

When an item is delivered, you have the right to inspect the goods. If an item arrives broken, defective, or if a special order is completely incorrect upon opening, you must reject the delivery or report the discrepancy to us at theazaricollection@gmail.com within 3 days of delivery, providing photographic evidence of the transit damage.

Failure to report transit damage or product discrepancies within 3 days legally deems the items accepted by the consumer in good, undamaged condition, and any subsequent physical damage will be treated as user-inflicted.

5. EXCHANGES

The fastest and most efficient way to ensure you receive a different size or alternative item is to log a return for your current item under the terms listed above. Once your return is received, inspected, and approved, you can independently place a separate purchase for the new item on our website.

6. PROCESSING REFUNDS

Once your return is delivered to our storefront, it will undergo a thorough quality assessment. We will notify you via email regarding the approval or rejection of your refund based on the condition of the item.

• Approved Refunds: If approved, your refund will be processed automatically back to your original payment method within 10 business days.
• Banking Timelines: Please note that standard clearance times differ depending on the financial institution or credit card provider you use. If more than 15 business days have passed since your refund approval notice and you have not received the funds, please contact us at theazaricollection@gmail.com for assistance.

7. REPAIRS AND WARRANTY ON REPAIRS

For any non-warranty repair work brought to our storefront:

• The consumer will be provided with a formal quote detailing the repair expenses prior to any work being executed.
• Work will only commence once the consumer provides explicit authorization. If the scope of the repair alters or additional structural costs or time adjustments are identified during the repair process, we will pause and obtain additional consumer consent before proceeding.
• No warranty can be claimed or issued for repair work where subsequent failure is caused by consumer negligence, physical impact, chemical damage, or standard daily wear and tear.