Privacy Policy

PRIVACY POLICY

This Privacy Policy applies to all users of our Website, related mobi-sites, and software applications, collectively referred to as “our Platforms”

, which are used to access and purchase our products and services. The purpose of this Privacy Policy is to set out how, why, and when The Azari Collection uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

“Site”, “we”, “us”, or “our”This Privacy Policy describes how The Azari Collection (the) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from theazaricollection.co.za

 (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and processing of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you shop with us, and to do this, we need to use some of your Personal Information.

In this Privacy Policy, the terms –

• “Personal Information” and “process/processing” bear the same meanings as set out in POPIA.
• “we”, “us”, or “our” refers to The Azari Collection.
• “you” and “your” refers to every person that accesses or uses our Platforms, also referred to as a user.
• “registered user(s)” refers to anyone registered on our Platforms who has provided us with a unique email address and password, as well as other Personal Information, in order to order goods and services on our Platforms.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

IF YOU ARE BELOW THE AGE OF 18

If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Platforms or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example by asking you to provide us with your parent’s or guardian’s contact details so we can contact them. We may also check that the contact details you have given us are correct and are the details of a person who is actually your parent or guardian. If we are not able to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use our Platforms.

WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS

The Azari Collection processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive, and purpose-specific. In order for users to access our Platforms, complete transactions, and use our Services, you are required to become a registered user. We do not allow guest checkouts, meaning we must collect and process your Personal Information to render our services and fulfill your orders.

When you register to use our Platforms, we may collect the following Personal Information:

• Name and surname.
• Email address.
• Physical address.
•  
• Mobile phone number.
• Online identifiers.
• Date of birth.
• Identification number.

Should your Personal Information change or if you wish to amend and/or correct this Personal Information, you can do this by updating your registered user information in your account profile. You warrant that the information you have provided is accurate, current, true, and correct, and that it does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

Information We Collect Automatically (Usage Data)

We may automatically collect certain information about your interaction with the Services (“Usage Data”

). To do this, our WooCommerce platform uses cookies, pixels, and similar tracking technologies (“Cookies”

). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your Internet Protocol (IP) address, and other information regarding your interaction with the Services.

Depending on how you access and use our Platforms, we may receive:

• Log information, through online identifiers, including information on how, when, and for how long you use our Platforms, the content you view, and search queries you submit.
• The geographic location from which you accessed our Platforms, including your device’s global positioning system signal and information about nearby Wi-Fi networks and cell towers when you use location-enabled services.
• Information from third parties, such as social media platforms, when you interact with our social channels.

WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

We process the Personal Information we collect and receive to:

• Identify you.
• Verify your identity.
• Create a user account for you.
• Enter into and perform a contract with you.

As a registered user, we also process your Personal Information in order to:

• Fulfill our contractual obligations to you when you have ordered goods, in order for us to deliver those goods and process returns.
• Provide you with information, products, or services you request from us.
• Communicate with you regarding our Platforms and provide you with updates, billing, customer support, resolving complaints, and quality control.
• Notify you about changes to our Platforms, services and products, terms and conditions, or privacy policies.
• Send you information about competitions, products, or services that may interest you (unless you have opted out of receiving such information).

“My Account”Please note that you may also receive newsletters based on your interests, recent orders, and browsing behaviour. To unsubscribe from newsletters sent to you based on your recent orders and browsing behaviours, visit the Newsletter Subscriptions page under

 or click the unsubscribe link when receiving such a newsletter.

• Get feedback from you which we need to develop our products and services and grow our business.
• Comply with any legal or regulatory obligations such as tax or financial laws.
• Undertake research for statistical purposes. The research and statistics we get from this process do not include your Personal Information and cannot be linked to you, nor can you be identified from these statistics.

RETENTION AND RESTRICTION OF RECORDS

We keep your Personal Information for as long as:

• We need it to provide our Platforms, products, or services to you.
• It is required or allowed by law and is in line with our internal retention policies.
• It is necessary to uphold the contract between you and us.
• You have agreed to us keeping your Personal Information, subject to your right to request us to stop processing your Personal Information.

We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires, but we will stop using it for the purpose with a shorter period once that period expires. By accessing and using the Platform, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.

THIRD-PARTY SERVICE PROVIDERS & PAYMENT PROCESSING

Payment Processing via Yoco

YocoAll credit card and debit card transactions are processed securely through our payment gateway gateway provider,

. To perform our contract with you and fulfill your orders, your payment details are collected directly by Yoco. The Azari Collection does not store, retain, or have access to your raw banking details, credit card numbers, or expiration dates. Yoco processes this encrypted data in accordance with international security standards and their own privacy protocols.

Other Third Parties

We may obtain or share information with trusted third parties who collect information on our behalf to support our store functionality, including:

• Service providers (under contract with us) who help with parts of our business operations, such as courier services (e.g., The Courier Guy), technology infrastructure, fraud prevention, marketing, and public relations.
• Any information we obtain from or share with third parties will be treated in accordance with this Privacy Policy and POPIA regulations. Our contracts dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit.

USER TRACKING AND COOKIES

Like most e-commerce sites, we use Cookies on our Site. We use Cookies to power, optimise, and improve our Site and our Services (including to remember your items in the shopping cart, account actions, and preferences), and to run analytics to better understand user interaction with our Services.

We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites. Most web browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the features and general functionality of our WooCommerce store to work incorrectly or no longer be available. By accessing and using the Platform, you consent to our use of cookies.

OPT OUT FROM DIRECT MARKETING

“opting-out”You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication, such as automatic calling machines, email, and/or SMS notifications, by

 of any direct marketing communications we may send to you.

SENDING YOUR PERSONAL INFORMATION OUTSIDE SOUTH AFRICA

By accessing and using our Platforms, you consent to us transferring your Personal Information outside of South Africa where necessary for cloud storage, website hosting, or technical plugin support, as permitted under the regulations of POPIA.

THIRD-PARTY WEBSITES AND LINKS

Should you disclose your Personal Information to any third party other than The Azari Collection, or if a third party unlawfully acquires your Personal Information elsewhere, The Azari Collection shall not be liable for any loss or damage arising from or suffered by you as a result of the disclosure or unlawful acquisition elsewhere. This is because we do not regulate or control how third parties use your Personal Information. You should always ensure that you read the privacy policy of any third-party platform or link you click on.

KNOW YOUR RIGHTS

Having provided adequate proof of your identity, you have the right under POPIA to:

• View, correct, object to, and/or amend your Personal Information that we process. As a registered user, you can easily do this at any time through your user account profile.
• Request a record or description of your Personal Information. Where requests to access and amend your Personal Information are manifestly unfounded, excessive, or repetitive, The Azari Collection may charge an additional administrative fee or refuse the request.
• Request to have your Personal Information corrected, destroyed, or deleted. Please note that you can stop being a registered user by cancelling your account, after which we will only retain your information subject to legislative requirements or our internal retention policy.
• Expect us to comply with your requests upon receipt unless we have a credible, lawful reason why we cannot comply.
• Be notified of unauthorised access (data breaches) regarding your Personal Information.
• Submit a complaint to the Information Regulator.

Registered users can exercise all their rights set out above by contacting us directly via the details below or by referring to the processes detailed in our PAIA Manual.

COMPLAINTS AND THE INFORMATION REGULATOR

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you have the right to lodge your complaint directly with the Information Regulator.

The contact details of the Information Regulator are available on its website at:

https://justice.gov.za/inforeg/https://justice.gov.za/inforeg/

CONTACT US

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your legal rights, please call or email us:

• Email: theazaricollection@gmail.com
• Phone: +27 73 802 2242
• Physical Address: Shop 11, East Rand Junction, Corner Rietfontein & Dayan Roads, Dayanglen, Boksburg, Gauteng, 1459